This hotel is an embarrassment to RedRoof. My husband and I booked a room for 6/20 after a concert. I booked the hotel through hotels.com, where the room looked decent for the price and for the quick stay we were needing. We booked a King non smoking room. Upon arrival, we were greeted with the smell of cigarette smoke oozing from our room as soon as we opened the door. The entire room was stained yellow and the odor was so strong. The room was dirty and also had a duct taped conjoining door. (Someone duck taped that door, took a step back and said āthatās perfect!?) nothing makes you feel more safe than a duck taped door š the room also had two queen beds when it was supposed to have one king. (That isnāt even a big deal. But it wasnāt the room we reserved and paid for)
Anyway, we checked in around 1145pm and checked out about 5 minutes later. I felt Dirty and unsafe in that room. When i went to the front desk, i politely explained weād be checking out for the night. She was kind and asked why and when I explained the situation, mainly the cigarette smoke- she said āthat isnāt a smoking room.ā I replied With āoh, it must be. The room is stained yellow. I was in there for less than 5 minutes and I smell like cigarette smoke.ā Then she asked if the room had ashtrays and when i said āyesā, she said she couldnāt do anything for me but could give me a āreally powerful air freshener.ā
I told her that wouldnāt be necessary and checked out and we left.