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Matfen Hall Hotel, Golf and Spa

Propriedade 5.0 estrelas
Em uma estrutura de luxo, este hotel em Newcastle-upon-Tyne possui 4 restaurantes e 3 bares/lounges

Escolha as datas para ver os preƧos

Galeria de fotos de Matfen Hall Hotel, Golf and Spa

4 restaurantes, cafĆ© da manhĆ£, culinĆ”ria europeia moderna
SalĆ£o de eventos
Fachada
Piscina interna, espreguiƧadeiras
Ɓrea de estar no saguĆ£o
Matfen Hall Hotel, Golf and Spa Ć© Ć³tima opĆ§Ć£o de estadia em Newcastle-upon-Tyne, e vocĆŖ pode aproveitar para jogar uma partida de golfe no campo de 27 buracos.VocĆŖ pode visitar o spa para relaxar enquanto aproveita massagens musculares profundas, bandagem corporal ou manicure/pedicure. O Emerald Restaurant, um dos 4 restaurantes, serve culinĆ”ria europeia moderna e abre para jantar. Este hotel de luxo ainda oferece 3 bares/lounges, uma piscina interna e um centro de bem-estar. As pessoas que se hospedam no local tambĆ©m adoram o serviƧo de quarto.

AvaliaƧƵes

9,0 de 10
Maravilhosa

Comodidades populares

  • Piscina
  • Spa
  • Quartos conectados disponĆ­veis
  • RecepĆ§Ć£o 24 horas, todos os dias
  • Academia
  • Lavanderia

Principais comodidades (12)

  • ServiƧo de arrumaĆ§Ć£o diĆ”rio
  • Campo de golfe
  • 4 restaurantes e 3 bares/lounges
  • Um spa de serviƧo completo
  • Piscina interna
  • CafĆ© da manhĆ£ disponĆ­vel
  • Um centro de bem-estar
  • Sauna seca
  • Sauna a vapor
  • ServiƧo de quarto
  • Um business center
  • Salas de reuniĆ£o

Sinta-se em casa (6)

  • Geladeira
  • Quartos conectados disponĆ­veis
  • TV
  • Jardim
  • TerraƧo
  • ServiƧo de arrumaĆ§Ć£o diĆ”ria
O preƧo atual Ć© R$Ā 2.794
Total: R$Ā 3.353
inclui impostos e taxas
26 de set. ā€“ 27 de set.

OpƧƵes de quarto

Confira a disponibilidade para estas datas

Hoje Ć  noite

set. 22 - set. 23
Verifica a disponibilidade para esta noite, set. 22 - set. 23

AmanhĆ£

set. 23 - set. 24
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Filtros disponĆ­veis para os quartos
Mostrando 5 de 5 quartos

Carrega todas as fotos de Luxury Suite

Luxury Suite | Roupas de cama antialƩrgicas, frigobar, cofres nos quartos, escrivaninha

Luxury Suite

Destaques

Sala de jantar separada
Sala de estar separada
Aquecimento
Quartos comunicantes disponĆ­veis
BerƧos grƔtis
Geladeira
TV de tela plana
Roupas de cama antialƩrgicas
  • Acomoda 4
  • 1 cama King

Carrega todas as fotos de Quarto casal ou duplo luxo

Quarto casal ou duplo luxo | Roupas de cama antialƩrgicas, frigobar, cofres nos quartos, escrivaninha

Quarto casal ou duplo luxo

Destaques

Aquecimento
Quartos comunicantes disponĆ­veis
Geladeira
TV de tela plana
Roupas de cama antialƩrgicas
Piso aquecido (banheiro)
Secador de cabelo
RoupƵes de banho
  • Acomoda 2
  • 1 cama King

Carrega todas as fotos de Quarto casal superluxo

Quarto casal superluxo | Roupas de cama antialƩrgicas, frigobar, cofres nos quartos, escrivaninha

Quarto casal superluxo

Destaques

Aquecimento
Quartos comunicantes disponĆ­veis
BerƧos grƔtis
Geladeira
TV de tela plana
Roupas de cama antialƩrgicas
Piso aquecido (banheiro)
Secador de cabelo
  • Acomoda 3
  • 1 cama King

Carrega todas as fotos de Quarto casal, sacada

Quarto casal, sacada | Roupas de cama antialƩrgicas, frigobar, cofres nos quartos, escrivaninha

Quarto casal, sacada

Destaques

Sacada
Sala de jantar separada
Aquecimento
Quartos comunicantes disponĆ­veis
Geladeira
TV de tela plana
Roupas de cama antialƩrgicas
Piso aquecido (banheiro)
  • Acomoda 2
  • 1 cama King

Carrega todas as fotos de Quarto casal ou duplo clƔssico

Quarto casal ou duplo clƔssico | Roupas de cama antialƩrgicas, frigobar, cofres nos quartos, escrivaninha

Quarto casal ou duplo clƔssico

9,0 de 10
Maravilhosa
(2 avaliaƧƵes)

Destaques

Aquecimento
Quartos comunicantes disponĆ­veis
Geladeira
TV de tela plana
Roupas de cama antialƩrgicas
Piso aquecido (banheiro)
Secador de cabelo
RoupƵes de banho
  • Acomoda 2
  • 1 cama King

Propriedades semelhantes

Fachada

Slaley Hall Hotel, Spa & Golf Resort

  • Piscina
  • Spa
  • Aceita animais
  • Estacionamento grĆ”tis
8.0 de 10, Muito boa, 1.007 avaliaƧƵes
O preƧo Ć© de R$Ā 752
Total: R$Ā 902
inclui impostos e taxas
22 de out. ā€“ 23 de out.
Slaley Hall Hotel, Spa & Golf Resort
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InformaƧƵes a Ɣrea

Mapa
Matfen Village, Newcastle-upon-Tyne, England, NE20 0RH

Nos arredores

  • Corbridge Roman Site - 11 min de carro - 13.3 km
  • Hexham Abbey - 16 min de carro - 19.1 km
  • De Vere Slaley Hall Spa - 18 min de carro - 23.0 km
  • Castelo e Jardins de Belsay Hall - 24 min de carro - 12.9 km
  • Sports Direct Arena - 27 min de carro - 31.7 km

OpƧƵes nos arredores

  • Aeroporto Internacional de Newcastle (NCL), 29 min de carro (15 mi/24,1 km)
  • EstaĆ§Ć£o de Corbridge, 12 min de carro (6,8 mi/10,9 km)
  • EstaĆ§Ć£o de Riding Mill, 13 min de carro (9,3 mi/14,9 km)
  • EstaĆ§Ć£o de Hexham, 14 min de carro (10,5 mi/16,9 km)

Restaurantes

  • ā€ŖThe Angel of Corbridge - ā€¬10 min de carro
  • ā€ŖGolden Lion - ā€¬11 min de carro
  • ā€ŖCorstopitum Social Club - ā€¬10 min de carro
  • ā€ŖNorthumberland HQ - ā€¬6 min de carro
  • ā€ŖCafe No. 6 - ā€¬10 min de carro

Sobre esta propriedade

Matfen Hall Hotel, Golf and Spa

Matfen Hall Hotel, Golf and Spa Ć© Ć³tima opĆ§Ć£o de estadia em Newcastle-upon-Tyne, e vocĆŖ pode aproveitar para jogar uma partida de golfe no campo de 27 buracos.VocĆŖ pode visitar o spa para relaxar enquanto aproveita massagens musculares profundas, bandagem corporal ou manicure/pedicure. O Emerald Restaurant, um dos 4 restaurantes, serve culinĆ”ria europeia moderna e abre para jantar. Este hotel de luxo ainda oferece 3 bares/lounges, uma piscina interna e um centro de bem-estar. As pessoas que se hospedam no local tambĆ©m adoram o serviƧo de quarto.

Destaques

DONE

Tamanho do hotel

    • 65 quartos
DONE

Check-in/check-out

    • HorĆ”rio de inĆ­cio do check-in: 15h. HorĆ”rio de tĆ©rmino do check-in: meia-noite.Ā 
    • Disponibilidade de check-in e check-out sem contato
    • Check-in tardio sujeito a disponibilidade.
    • Idade mĆ­nima para check-in: 18 anos
    • HorĆ”rio de check-out: 11h.
    • Check-out sem contato
DONE

InstruƧƵes especiais para o check-in

    • HĆ³spedes devem entrar em contato com a propriedade com antecedĆŖncia para receber as instruƧƵes de check-in e serĆ£o recebidos pela equipe da recepĆ§Ć£o no momento da chegada.
    • Entre em contato com a propriedade com antecedĆŖncia para organizar o check-in, usando as informaƧƵes contidas na confirmaĆ§Ć£o da reserva.
    • Se vocĆŖ planeja chegar apĆ³s 15h, entre em contato com a propriedade antes da sua chegada, usando as informaƧƵes contidas na confirmaĆ§Ć£o da reserva.
DONE

Requisitos de check-in

    • Ɖ exigido cartĆ£o de crĆ©dito, dĆ©bito ou depĆ³sito em dinheiro para cobranƧas extras
    • Um documento de identidade oficial com foto pode ser solicitado
    • A idade mĆ­nima para check-in Ć© de 18 anos
DONE

Animais de estimaĆ§Ć£o

    • Animais de estimaĆ§Ć£o sĆ£o aceitos (apenas cĆ£es)*
    • Animais de serviƧo sĆ£o aceitos
    • Tigelas para comida e Ć”gua estĆ£o disponĆ­veis
WIFI

Internet

    • Wi-Fi grĆ”tis nas Ć”reas pĆŗblicas
    • Wi-Fi grĆ”tis nos quartos
LOCAL_PARKING

Estacionamento

    • Estacionamento no local disponĆ­vel apenas mediante solicitaĆ§Ć£o.
    • Estacionamento sem manobrista descoberto, grĆ”tis no local
    • Estacionamento com manobrista grĆ”tis no local
DONE

Outras informaƧƵes

    • NĆ£o Ć© permitido fumar nesta propriedade

Comodidades da propriedade

AlimentaĆ§Ć£o e bebidas

  • CafĆ© da manhĆ£ completo disponĆ­vel todos os dias por uma sobretaxa, entre 7h30 e 10h30
  • 4 restaurantes
  • 3 bares/lounges
  • RecepĆ§Ć£o grĆ”tis todos os dias
  • ServiƧo de quarto (horĆ”rio limitado)
  • Bebedouro

Viajando com crianƧas

  • CardĆ”pio infantil

O que fazer

  • Aulas de golfe
  • Trilhas para caminhada/bicicleta
  • Passeios a cavalo nos arredores
  • Ɓrea para a prĆ”tica de pesca nos arredores

Viajando a negĆ³cios

  • Business center
  • Salas de reuniĆ£o

ServiƧos

  • BalcĆ£o de recepĆ§Ć£o 24 horas
  • ServiƧos de concierge
  • ServiƧo de lavanderia e lavagem a seco
  • Armazenamento para bagagem
  • ServiƧos de casamento
  • Equipe multilĆ­ngue
  • Porteiro/mensageiro
  • Aluguel de bicicletas
  • EspreguiƧadeiras

InstalaƧƵes

  • Caixa eletrĆ“nico/serviƧos bancĆ”rios
  • Cofre na recepĆ§Ć£o
  • Jardim
  • Ɓrea para piquenique
  • TerraƧo
  • Centro de bem-estar
  • Campo de golfe nos arredores
  • Driving range no local
  • Piscina interna
  • Spa de serviƧo completo
  • Sauna seca
  • Sauna a vapor
  • SalĆ£o de banquetes

Comodidades do quarto

Divirta-se

  • TV de tela plana
  • Canais de TV via satĆ©lite

Conforto de casa

  • Aquecimento
  • Frigobares
  • Cafeteira/chaleira
  • RoupƵes de banho e chinelos
  • Ferro/tĆ”bua de passar roupa

Para dormir bem

  • Roupas de cama hipoalergĆŖnicas
  • Roupas de cama disponĆ­veis

O que curtir

  • Piso aquecido (banheiro)

Relaxe

  • Produtos de toalete grĆ”tis
  • Secador de cabelo
  • Toalhas de banho
  • Papel higiĆŖnico

Fique sempre on-line

  • Escrivaninha
  • Wi-Fi grĆ”tis
  • Telefone

AlimentaĆ§Ć£o e bebidas

  • Geladeira
  • Garrafa de Ć”gua de cortesia

Mais

  • ServiƧo de arrumaĆ§Ć£o diĆ”ria
  • Cofre
  • Quartos conectados disponĆ­veis

Recursos especiais

Spa

Um serviƧo completo de spa estĆ” disponĆ­vel em hotel, onde os hĆ³spedes podem relaxar com os tratamentos de beleza disponĆ­veis. Os serviƧos incluem: massagens musculares profundas, massagens com pedras quentes, tratamentos faciais e bandagem corporal. O spa abre diariamente.

OpƧƵes para refeiĆ§Ć£o

Emerald Restaurant: restaurante fino que oferece culinĆ”ria europeia moderna e serve apenas jantar. Um cardĆ”pio infantil estĆ” disponĆ­vel. Ɖ necessĆ”rio fazer reservas.
The Drawing Room: cafeteria com vista para o jardim, que oferece culinĆ”ria britĆ¢nica. Ɖ necessĆ”rio fazer reservas. Funciona diariamente
The Keepers: gastropub com vista para o campo de golfe, que oferece culinĆ”ria britĆ¢nica e serve cafĆ© da manhĆ£, almoƧo e jantar. Funciona diariamente
Cloisters: restaurante que serve cafĆ© da manhĆ£, almoƧo e jantar. Os hĆ³spedes podem desfrutar de uma bebida no bar. Ɖ necessĆ”rio fazer reservas. Funciona diariamente

PrĆŖmios e afiliaƧƵes

Com certificaĆ§Ć£o ecolĆ³gica
Esta propriedade participa do Green Tourism Program, um programa que mede o impacto da propriedade de acordo com um ou mais dos seguintes aspectos: ambiente, comunidade, heranƧa cultural e economia local.

Taxas e polĆ­ticas

Extras

  • O cafĆ© da manhĆ£ completo estĆ” disponĆ­vel por uma taxa extra de GBP 20 por pessoa

CrianƧas e camas extras

  • Camas dobrĆ”veis estĆ£o disponĆ­veis por GBP 75.0 por diĆ”ria.

Animais de estimaĆ§Ć£o

  • IsenĆ§Ć£o de taxas para cĆ£es-guia.
  • Animais de estimaĆ§Ć£o sĆ£o aceitos por uma taxa extra de GBP 75.00 por animal, por diĆ”ria.

Estacionamento

  • Os hĆ³spedes devem entrar em contato com a acomodaĆ§Ć£o com antecedĆŖncia para reservar estacionamento no local.

PolĆ­ticas

Esta propriedade tem espaƧos externos, como sacadas, pĆ”tios ou terraƧos, que podem nĆ£o ser adequados para crianƧas. Se tiver alguma preocupaĆ§Ć£o, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se Ć© possĆ­vel acomodar vocĆŖ em um quarto adequado.
A acomodaĆ§Ć£o dispƵe de quartos conectados/adjacentes, que estĆ£o sujeitos Ć  disponibilidade e podem ser solicitados entrando-se em contato com a acomodaĆ§Ć£o pelo nĆŗmero indicado na confirmaĆ§Ć£o da reserva.
Esta propriedade nĆ£o tem elevadores.
Os hĆ³spedes podem ficar tranquilos em relaĆ§Ć£o Ć  seguranƧa: o local dispƵe de detector de fumaƧa.
Esta propriedade aceita cartƵes de crĆ©dito e cartƵes de dĆ©bito. NĆ£o sĆ£o aceitos pagamentos em dinheiro.
CartƵes de crƩdito aceitos: Visa, Mastercard, American Express
A taxa obrigatĆ³ria para o jantar de gala na VĆ©spera de Ano Novo estĆ” incluĆ­da no preƧo total para estadias em 31 de dezembro.

TambƩm conhecido como

Matfen Hall Newcastle-upon-Tyne
Matfen Hall Hotel, Golf Spa
Matfen Hall Hotel, Golf and Spa Hotel
Matfen Hall Hotel, Golf and Spa Newcastle-upon-Tyne
Matfen Hall Hotel, Golf and Spa Hotel Newcastle-upon-Tyne

Perguntas frequentes

Matfen Hall Hotel, Golf and Spa dispƵe de piscina?

Sim, o local dispƵe de uma piscina interna.

Animais de estimaĆ§Ć£o sĆ£o permitidos em Matfen Hall Hotel, Golf and Spa?

Sim, cĆ£es sĆ£o aceitos. Ɖ cobrada uma taxa de GBP 75.00 por animal, por diĆ”ria. IsenĆ§Ć£o de taxas para cĆ£es-guias. Tigelas para comida e Ć”gua estĆ£o disponĆ­veis.

Matfen Hall Hotel, Golf and Spa dispƵe de estacionamento no local?

Sim, hƔ estacionamento sem manobrista e com manobrista grƔtis.

Quais os horƔrios de check-in e check-out em Matfen Hall Hotel, Golf and Spa?

HorĆ”rio de inĆ­cio do check-in: 15h. HorĆ”rio de tĆ©rmino do check-in: meia-noite. HorĆ”rio do check-out: 11h. Check-in e check-out sem contato estĆ£o disponĆ­veis.

O que eu posso fazer em Matfen Hall Hotel, Golf and Spa e nos arredores?

Pratique as suas tacadas no campo de golfe no local. Relaxe com um tratamento no spa ou aproveite para dar umas braƧadas na piscina interna. Matfen Hall Hotel, Golf and Spa tambƩm tem 3 bares, uma sauna seca e uma sauna a vapor, bem como uma Ɣrea para piquenique e um jardim.

Matfen Hall Hotel, Golf and Spa tem um restaurante no local ou nas proximidades?

Sim, hƔ 4 restaurantes no local, incluindo culinƔria europeia moderna e refeiƧƵes com vista para o jardim.

AvaliaƧƵes

AvaliaƧƵes sobre Matfen Hall Hotel, Golf and Spa

9,0

Maravilhosa

9,2

Limpeza

9,4

LocalizaĆ§Ć£o

9,0

ServiƧo e funcionƔrios

8,8

Cuidado com o meio ambiente

9,0

CondiƧƵes e instalaƧƵes da propriedade

AvaliaƧƵes

10/10 - Excepcional

Incomparable

It is a wonderful place, full of personality, set in a magnificent rural location. The staff fall over themselves to be helpful and the facilities are very well set up.
Virginia, viagem em famƭlia de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

6/10 - Bom

Overrated

The hotel location was great with views out over the golf course from the bar and restaurant. Not so good from our room which was also very hot without air conditioning. They made a mistake on our invoice trying to charge for services we did not have and final bill was incorrect. We were also charged a service for collecting our own drinks from the bar !!
Michael, viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

Simply stunning!

Matfen Hall really is outstanding, my stay was faultless. All staff were so warm, welcoming and helpful- I was greeted upon arrival with a welcome drink and my bags were taken up to my room whilst I checked in and relaxed in the Great Hall. Every nook and cranny of this hotel is gorgeous, beautifully crafted and fabulously furnished, including the room I was allocated. It was a generous size bedroom and dressing area with a huge bathroom, stunning views and light and airy in the daytime but warm and cozy at night. I ate in The Cloisters and The Keepers during my stay, both offering tasty treats and excellent service. I used the spa facilities and loved the comfy robe and slippers. The thermal suites were a welcome break from the wild weather and I nearly fell asleep on the lounge chairs it was so peaceful. I can not wait to come back again soon and explore the hotel further, and enjoy all it has to offer, when I have more free time!
Deanne, viagem com amigos de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

4/10 - RazoƔvel

Billy, viagem de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

2/10 - InsatisfatĆ³rio

1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals 2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat) 3. Strong smell of chlorine in the corridors around the SPA area 4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back Ā£500+ 5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...) 6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional. 7. You are told to book Emerald restaurant (Ā£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..." SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars... TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.
Dalia, viagem romĆ¢ntica de 2 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Becky, viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

8/10 - Muito bom

Beautiful rooms, service was excellent, lots of cosy places to sit in the main hotel. Room was too hot, we should have got the staff to look into it when we arrived. Was difficult to find seats in the spa as was busy.
Abigail, viagem romĆ¢ntica de 1 diĆ”ria
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

8/10 - Muito bom

With just a little tlc...

The property and the food were terrific (albeit theres LOTS of exterior building work going on). Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Phil, viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

4/10 - RazoƔvel

Don't be fooled, Magnificent building, poor servic

The service at Matfen Hall I found very disjointed, and overall dissapointing. Whilst being shown to the spa, my Sister and I were left in the ladies changing rooms trying to find robes in the lockers, then realised we must go to the spa reception. We were not told this. We were eventually given our robes and told to be back at the spa reception for 11:00, for out 11:15 treatments. My Sister had a lovely treatment. I on the other hand experienced something very different indeed. The lady was really good, I am not discounting that. However, halfway through the treatment, the lady said she was about to faint. I am a nurse, do I leaped off the table, assessed the lady and lowered her to the floor and lifted her legs up in the air. All this, half naked!!! I supported the ladies legs for what must have been 5 minutes. The lady asked me not to complained about her, and I am not, she was very good. I am complaining about how management handled the situation from the guest experience. I was not able to relax, as the lady was adamant she wanted to finish off the treatment. I was afraid she was going pass out again. I suggested she visit her GP as soon as possible. I told her that it was my duty of care to inform her manager, and I did. He thanked me for helping the lady, which of course I was happy to do, anyone would do this. Though afterwards I was quite surprised and dismayed that I didn't get the treatment for free, or an upgrade on my room.
Viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

From entering the beautiful stone entrance hall into the great hall we knew we were in for a treat. The Easter decorations were exquisite and fun, the interior design and decor full of history and class showing itā€™s heritage in full glory. The staff could not have been more help full with welcome cocktail to genuinely wanting to make our stay a memorable and worthy experience. The dining was superb in both restaurants deserving of its awards. The spa facilities happily helped us relax and the treatments for my wife left her glowing and radiant. The bar facilities in the hotel were elegant overlooking the golf course providing wonderful vistaā€™s over well kept greens. Thank you to all the staff who made our stay memorable and wanting more, at which point suffice to say, we will be back.
Terry, viagem romĆ¢ntica de 2 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

8/10 - Muito bom

Derek, viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Fiona, viagem em famƭlia de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

8/10 - Muito bom

Hotel expensive for what it offers unless you play golf. Beakfast good but eratic service. Keeps good but expensive. Emerald restaurant excellent. Room very pleasant but towel rtail didnt work so had to keep getting new towels.
Stephen, viagem romĆ¢ntica de 2 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!
Elena, viagem romĆ¢ntica de 2 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

4/10 - RazoƔvel

Very poor VFM. Underwhelming experience.

Our high expectations for this place, following the widely reported Ā£20m refurb in 2023, were dashed sadly. No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle. Annex room was small & unremarkable. Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward. Spa facilities were good. Bar service: inattentive but friendly. Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine. Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm. The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained. On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it. We spent Ā£440 for this 1 night stay including dinner. Won't be back.
Angus, viagem de 1 diƔria
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10/10 - Excepcional

Paul, viagem de 1 diƔria
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4/10 - RazoƔvel

After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didnā€™t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.
Nathan, viagem romĆ¢ntica de 1 diĆ”ria
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Excellent nights stay and very well looked after. Would highly recommend.
Sholto, viagem com amigos de 1 diƔria
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10/10 - Excepcional

Sholto, viagem de 1 diƔria
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10/10 - Excepcional

The property is absolutely stunning, the team there provided beyond 5* service and made my parents feel like royalty. The room was gorgeous, the bar was fantasy and visit The Keeper restaurant for a more relaxed evening which was excellent. Thank you to the team for making the pre Christmas break so fabulous!
Jack, viagem em famƭlia de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Donald, viagem de 1 diƔria
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10/10 - Excepcional

Wonderful place great food and immaculate service
Sean, viagem em famƭlia de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

Lovely stay, dinner in the Emerald restaurant was a highlight. Bar, restaurant and porter service was exceptional.
Isabelle, viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

Fantastic hotel

Excellent stay
Thomas, viagem de 1 diƔria
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10/10 - Excepcional

Great hotel, disappointing experience.

The hotel was beautiful and the staff welcoming. We were taking part in the great north run so the staff opened breakfast up one hour early which we appreciated as it meant we could leave with our bellies full. The only negative to our stay was that my fiancĆ© had planned on proposing at the hotel and apparently had it all organised with the venue. However, the day before they called to say he wouldnā€™t be able to go ahead with the planned engagement and so he scrambled to find a different location on our way down. He told me afterwards about the stress this caused (understandable) so that was a shame.
Jill, viagem de 1 diƔria
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