A recepção funciona diariamente no seguinte horÔrio: 7h - 22h
Os hóspedes receberão um e-mail dentro de 48 horas antes da chegada com as instruções de check-in; a recepção tem um horÔrio de funcionamento limitado
Esta propriedade não realiza check-in após o horÔrio comercial.
Para organizar o check-in, entre em contato com a propriedade pelo menos 24 horas antes de sua chegada, usando as informações contidas na confirmação da reserva.
Koos Hotel Boutique Tulum fica a uma caminhada de 17 minutos de Parque Jaguar e 17 minutos de Centro de Estilo de Vida Hunab.
AvaliaƧƵes
AvaliaƧƵes sobre Koos Hotel Boutique Tulum
8,4
Muito bom
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
9,2
Limpeza
8,4
Comodidades
9,4
ServiƧo e funcionƔrios
9,2
Cuidado com o meio ambiente
9,0
CondiƧƵes e instalaƧƵes da propriedade
AvaliaƧƵes
10/10 - Excepcional
7 de mar. de 2021
Tatiane
Tatiane, viagem em famĆlia de 4 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
28 de fev. de 2025
Excelente!
Excelente lugar! Seguro y súper lindo! Muy cómodo por la llegada autónoma! Llegamos con auto y fue muy fÔcil estacionarlo. Muy recomendable!
Erika
Erika, viagem com amigos de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
21 de fev. de 2025
Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.
Cevdet
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
20 de fev. de 2025
Cute property, nice staff. Good for families or older coupleās looking for a safe and quiet area of Tulum. Not close to the beach or downtown (old town) where the shopping, restaurants and bars are at. But I rented a e-bike and made an adventure out of it.
Eddie
Eddie, viagem de 7 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
18 de fev. de 2025
Disappointing experience
I never got checked in. The process involved a WhatsApp message of which I was not aware. It required a check in 24 hours prior to arrival. Iāve never heard of this. Thus after finding the hotel, I wasnāt checked in for it. Very difficult to check in.
The hotel was very difficult to find as well. Once I found it, there was no one at the desk.
After weighing our options, we left and went home.
Frustrating, to say the least.
Rich
Rich, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
12 de fev. de 2025
Overall we had a pleasant stay. The hotel looked beautiful with itās interior design. Just like the pictures. However, the furniture we a bit too minimal, as a wardrobe or some sort of shelves to put your clothes were missing. The hotel is located in a really quiet and safe area away from the center, surrounded by few, but really amazing restaurants and breakfast bars. The restaurant that we were promised upon booking and saw in pictures was apparently closed a while ago. So we were a bit disappointed on that front. The isolation was not that good. It was easy to hear people in the lobby from the room. We also experienced a few weird things that was not up to standard. The shower head was really bad. Something that could easily be upgraded. Also there were not enough lights in the room (no nightlight or anything). But these minor inconveniences didnāt affect our stay, and we were very happy to have chosen Koāos.
Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.
Alexandria
Alexandria, viagem de 7 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
15 de dez. de 2024
Michael
Michael, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
24 de nov. de 2024
Ramon
Ramon, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
31 de mai. de 2023
The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didnāt do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge ātipsā at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Denis
Denis, viagem romântica de 7 diÔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
29 de dez. de 2022
The water sink is stifled, not hot water. We have to switch to another room in the morning for shower. No hair dryer as well. Worst hotel experience ever!
Chengqi
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
24 de ago. de 2022
Josselin
Josselin, viagem de 3 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
28 de jun. de 2022
It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell itās a hotel.
Monica
Monica, viagem em famĆlia de 3 diĆ”rias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
19 de mai. de 2022
Empleados súper gentiles,lugar limpio ,cama muy cómoda , el lugar muy lindo y seguro, pero lejos de todo , lejos de la playa , solo accesible por auto taxi o en bicicleta a 15 min.de la playa, igual lo recomiendo es un hotel muy lindo y agradable.
Claudia paola
Claudia paola, viagem romântica de 10 diÔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
10 de mai. de 2022
Very nice hotel, eco-friendly, very clean and the staff very attentive..
Leticia
Leticia, viagem romântica de 3 diÔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
1 de mai. de 2022
staff was very friendly and helpful
robert
robert, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
17 de abr. de 2022
I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Mara
Mara, viagem de 5 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
29 de mar. de 2022
George
George, viagem de 5 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
28 de mar. de 2022
I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Nileshwari M
Nileshwari M, viagem de 4 diƔrias
Avaliação de hóspede verificada da Orbitz
4/10 - RazoƔvel
24 de mar. de 2022
Luisa
Luisa, viagem de 4 diƔrias
Avaliação de hóspede verificada da Orbitz
10/10 - Excepcional
15 de mar. de 2022
First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Valerie
Valerie, viagem em famĆlia de 7 diĆ”rias
Avaliação de hóspede verificada da CheapTickets
The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc