The hotel is clearly under renovation. This was Not indicated in its description on "hotels.com." The hotel's lobby is Literally filled with boxes, construction materials, etc., and the walls and front lobby show evidence of being painted and patched up. Inside the actual room, it was Very hot, and the a.c. kept shutting itself off before reaching the temperature to which my brother and I set it. The bed pillows were tiny, not unlike something you might expect to see on a sofa, but certainly Not appropriate for queen sized beds. There was nowhere to hang our clothing because the closet had no bar or shelving. It was Literally Just a niche with a wall bracket for an iron but no iron or ironing board were inside it [or inside the room even]. There was hair and something dry and red atop the toilet. We left the room minutes after we entered it and checked out after sharing our concerns with the attending front desk representative. He explained that a manager would not be available to process our refund until Monday, March 31, 2025. He was pleasant and the Only bright spot about our brief and highly disappointing experience at Chicago Southland Hotel this evening-March 28, 2025. Thus far, I've spoken with representatives of both hotels.com and Southland Chicago Hotel re: my refund and received zero relief. The frustration and inconvenience I experienced that evening is accruing compounded interest daily per the fact that I've yet to.be issued my refund.
