AvaliaƧƵes sobre Candlewood Suites San Antonio Schertz by IHG
8,2
Muito bom
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
8,6
Limpeza
8,2
Comodidades
8,4
ServiƧo e funcionƔrios
8,6
Cuidado com o meio ambiente
8,4
CondiƧƵes e instalaƧƵes da propriedade
AvaliaƧƵes
4/10 - RazoƔvel
22 de set. de 2025
Not here again
Checked in wasnāt told there was no hot water
The next morning when I asked the desk about it and was told oh ya. When I came back for the night front desk gentleman said wasnāt sure if there would be hot water in my room and there wasnāt only Luke warm. Also the elevator shutters
Laura
Laura, viagem de negócios de 2 diÔrias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
2 de set. de 2025
House keepers need to be retrained.
The lobby staff was very polite. I met all 4 of them at my door when there was some confusion about my check In. š
The problem was with the cleaning crew. Since I had a dog, the first day I left my dog in the room and I told the cleaning staff all I needed was towels, coffee and creamer. She was a young lady Caucasian with blond long hair. Very nice and got me all I needed. The second day I was leaving for 4 hours and told the cleaning lady in the hall if she could clean my room in that window. She told me she would try but had other rooms to clean. I then asked if she could just put towels and coffee there. And that never happened. I had to go get it myself at the lobby. And that was theee hours after I called down for it and it just could not get delivered. The next day I asked a thin lady with short black hair for towels and coffee. She almost ran to get it for me. The last day I was there I went to see the Alamo and was going to ask to have the room cleaned. I went to the room where the male housekeeper was at and looked in. He was sitting in the chair with his eyes shut and headphones on. I said screw it. I got my own stuff again. So in 4 days my room was never cleaned or bed made. I did the cleaning. Half The cleaning staff were worthless. Everyone else was super nice. I always leave a $25 tip for the housekeepers. It this is the first time I walked away without leaving a tip. Just because of two that made all of them look bad.
Dave
Dave, viagem em famĆlia de 4 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
30 de jul. de 2025
Do not stay
I have stayed here before and this time it was nothing like the last. Cleaners do not come in to clean we had to go get towels ourselves multiple times there is roaches and other bugs throughout the hotel and the whole hotel has constant odors. Check in early if not they cancel your reservation regardless if paid for
Viajante verificado
Viagem de 3 diƔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
29 de jun. de 2025
Disappointed
At check in was advised that reservation was cancel due to elevator been out and no other access for wheelchair since room on 4th floor. Then advise check other hotels.
Veronica
Veronica, viagem de negócios de 2 diÔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
29 de jun. de 2025
Never Again
No hot water. Elevator was down, so they booked a family of 5 with all their luggage on the 4th floor. Stairwell was filled with spiders. They had no extra linens for the sofa bed. Took 25 minutes to check in because the clerk was on their cell phone. Passive aggressive signage all over the hotel indicating there disdain for quality customer service.
Victor
Victor, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
26 de jun. de 2025
T service
Front desk terrible and rude lady even fought me for a parking space because I think she was late for work.
Elsa
Elsa, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
22 de jun. de 2025
Veronica
Veronica, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
16 de jun. de 2025
Very good rates and clean rooms
Jessica
Jessica, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
8 de jun. de 2025
Truck got broken In
traci
traci, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
2 de jun. de 2025
The staff was perfect and amazing. However, several issues came up. There was a burned out bulb in our room, the door wouldnt open or latch shut sometimes. Additonally, the tv remote was missing, the elevator feels like its about to break constantly and doesnt come to the upper floors after midnight for some reason. And our key cards stopped working two days before check out. This combined with the large amounts of construcrion that literally blocks most of the access to and from the hotel made it less than ideal.
Tyler
Tyler, viagem romântica de 4 diÔrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
25 de mai. de 2025
The room was fine and clean; the area is industrial and loud because it is so close to the highway
Kathrin
Kathrin, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
24 de mai. de 2025
Thurman
Thurman, viagem de 3 diƔrias
Avaliação de hóspede verificada da Travelocity
10/10 - Excepcional
5 de mai. de 2025
Daniel
Daniel, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
3 de mai. de 2025
No hot water for the shower and maintenance needed on tub and faucets
LAURA
LAURA, viagem de negócios de 5 diÔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
30 de abr. de 2025
Rachel
Rachel, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
28 de abr. de 2025
The bath tub in my room had mildew and/or mold. I was not able to take a shower. The hotel had no other rooms available so I was stuck. They told me to ask Hotels.com for a partial refund as I made the reservation through them but then they refused to allow Hotels.com to issue a partial refund. Terrible stay.
Cody
Cody, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
28 de abr. de 2025
The stay at this location was good. It was quiet and convenient. The only complaint I have is that I booked a King size bed but was given a queen size bed. Also, the room did not have a remote for the tv the entire stay. Other than that, everything was good.
Ruben
Ruben, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
27 de abr. de 2025
It was just okay
Room was a bit ran down. Even though my daughter had to use her room key to enter the hotel...the front desk lady gave her a hard time and accused her of not being a guest. Very rude.
Viajante verificado
Viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
23 de abr. de 2025
Juan E
Juan E, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
4 de abr. de 2025
Good it was the first time staying with you.The lady on the front desk was great. I asked her about close restaurants that have good food and she pointed me to the right place
LAURA
LAURA, viagem de negócios de 2 diÔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
24 de mar. de 2025
Excellent
Carlos
Carlos, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
20 de mar. de 2025
Valerie
Valerie, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
16 de mar. de 2025
Frank
Frank, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
20 de fev. de 2025
Clean location, no eating establishments within walking distance was kind of a bad deal.