2/10 - Insatisfatório
4 de ago. de 2025
Not Recommended
We booked Sugar Beach Hotel with high hopes for a nice stay, but unfortunately, our experience was extremely disappointing. Check-in went smoothly, and the front desk staff was polite and professional. However, as soon as we entered our assigned room, we were shocked at the condition. The room was dirty and felt neglected, there were crumbs on the floor, stains on the couch and chairs, a burn hole in the couch cushion, a stained lampshade, an unsecured outlet in the wall, and dirty sheets and bathroom. Bugs were present in the room, and within 10 minutes, we all had mosquito bites, which is unacceptable, especially with a 3-year-old in tow. We took many photos to document the room’s condition.
We immediately went to the front desk to request a new room, but were told there were no other rooms available. They offered to clean the room, but the issues went far beyond what cleaning could fix. The bugs, stains, and overall poor maintenance made the room uninhabitable. We decided we had no choice but to leave and look for another hotel, which was stressful given the limited availability in the area.
About 30 minutes later, after we had packed up and my husband returned the keys, the general manager came out and suddenly offered another room. By this point, we had lost confidence in the hotel, especially since we had previously been told there were no other rooms available.
We had read reviews before booking and were frankly shocked to see such a stark difference in the level of c
Jocelyn
Jocelyn, viagem em família de 5 diárias
Avaliação de hóspede verificada da Hoteis.com
