TV would not connect to server (to start with), multiple holes in couch (one 4 in), cracked lampshade, very poorly patched hole in wall behind the door and not repainted, pool not available and covered, Washer/dryer also broken, phone didn't work and missing buttons, phone in bathroom missing receiver, x-rated graffiti written in pen on chair, shower visibly stained and dirty, Hot tub...good luck. Tried to get a discount but no. Told, "our rates are already so low." Contacted Hotels.com and they would not refund me. Ended up after 2.5 hours changing to different room with "less damage" and a TV that connected. Now, some 48 hours later they still have not refunded my $50 deposit. I am generally not a complainer and given the lowish price compared to other Colorado hotels this could be acceptable with just good general maintenance.