I had a terrible experience with this booking. Upon arrival, I followed the emailed instructions to access the building and room using my unique passcode. When I entered the room, the TV was on, and another family’s belongings were scattered throughout. It was already occupied. I immediately left the room and tried contacting the host using the number provided, but it connected to a Roami company phone system, not an actual person. I also called Roami’s customer service number listed on their website, only to be met with an automated system that offered no real assistance.
Out of options, I contacted Hotels.com (the site I booked through), but they informed me that nothing could be done since the property had a “no refund” policy. I was left stranded, forced to scramble for a last-minute hotel at my own expense.
Neither Roami nor Hotels.com provided any help or accountability. I strongly caution others against booking with this property or through Roami. The lack of customer support and responsibility was extremely disappointing.