Holiday Inn downtown Kansas City met every expectation for a great stay! Visited to go to a concert at T-Mobile, we were able to walk to the T-Mobile center, didn’t feel that it was sketchy at all, got there in about 12-14 minutes. I highly recommend anyone looking for a place to stay downtown, Would be the spot here! The staff were friendly, check-in was easy, overall experience, five stars all the way! This will indeed be my go to hotel anytime I’m in town Kansas City, Missouri.
I also had an opportunity to speak with a rep from the front desk named Isaac, he was extremely helpful and courteous, and showed much empathy on the situation with the mixup of billing. He was an outstanding staff member and I highly accommodate him for such great service! Thank you, Isaac! Its employees like you that represent such great customer service!