The room was fine, a bit dark (there was no light near the coffee bar eg. or at least if there was I couldn't get it to work, a lot of light switches didn't seem connected to anything). Coffee bar only had a tiny espresso option, no coffee. Awkward to get into/out of the tiny bathroom around the door.
Staff were friendly but seemed very confused when I requested laundry service and eventually told me they didn't have one, then it turned out that they did; not sure why no one just said that. I paid a *huge* upcharge (50%) for rushed laundry by the next morning and it still didn't arrive by that time; I had to follow up with staff manually rather than someone letting me know there would be a delay and there was no discount against the large rush fee.
Biggest issue was hard limits on room service - in normal circumstances it offered no early breakfast option since it only started at 11:30am, but during my stay they did not offer room service at all because the attached restaurant did not want to provide it that day.
All around just not a super comfortable experience, felt overcharged for no food or in-room coffee in a dark suite. I was expecting an upscale experience but it was pretty mediocre.