Mauritius Hotel & Therme

Mauritius Hotel is lovely, definitely a 4 star establishment. However, there are areas that let it down. The receptionist when we checked in we feel was not sufficiently trained in aspects of the hotel. On booking the hotel, we had requested a quiet room - having had nightmares with room location on more than one occasion in other hotels - and the receptionist asked us to confirm this, which we did. We ended up with a room that immediately backed onto the spa area - which does not shut until midnight - with all the chatter and accompanying noises that you associate with people using a naked spa area up to midnight! That was also aside from the fact that we had to leave the hotel to walk 150 metres around the corner to access our room. Unfortunately for us, it was raining and while I appreciate inclement weather is not the fault of the hotel, it does begs the question as to why a separate corridor or covered walkway is not available for guests if the hotel do not want you to walk through the naked spa area! The next morning at about 11am, when we were reported the noise and requested a change of room - there had been no answer at reception when we tried to call at 1130pm - we were given short strift and told we should have reported it first thing in the morning!! I will add that we were moved to a lovely suite on the 2nd floor (still a walk away from the main hotel). We enjoyed the rest of our stay; the lady that served us in the bar on Friday was really nice and smiley.

Clean but too hot.

What a fabulous Hotel and Spa. I booked for my daughter's 30th Birthday. We had a family room which was beyond expectation. Two floors great Tv. Fabulous Bathroom and useful mini fridge. Room cleaned each day with fresh towels. Lovely clean bedding and comfy beds. Location ideal near to all districts and only 20 min walk to centre of Cologne and the cafes alongside the Rhine. Service was excellent at check in and we managed to check in early. The roof terrace was lovely being able to relax in the beautiful weather. The Spa facilities were outstanding including the indoor pool. Only one thing to be aware of is the residents or locals using the Spa do so naked. They sunbath naked also on the terrace. Not a problem for my grandson as just 7 but could be a little awkward for older children. The hotel information did not disclose this on hotels .com

No AC even though they say so!

No A/C just a fan in the room that told me it was 29C!!! Couldn’t open the window for the noise in the street.