Mauritius Hotel & Therme

I wanted to say more but ran out of space!

Mauritius Hotel is lovely, definitely a 4 star establishment. However, there are areas that let it down. The receptionist when we checked in we feel was not sufficiently trained in aspects of the hotel. On booking the hotel, we had requested a quiet room - having had nightmares with room location on more than one occasion in other hotels - and the receptionist asked us to confirm this, which we did. We ended up with a room that immediately backed onto the spa area - which does not shut until midnight - with all the chatter and accompanying noises that you associate with people using a naked spa area up to midnight! That was also aside from the fact that we had to leave the hotel to walk 150 metres around the corner to access our room. Unfortunately for us, it was raining and while I appreciate inclement weather is not the fault of the hotel, it does begs the question as to why a separate corridor or covered walkway is not available for guests if the hotel do not want you to walk through the naked spa area! The next morning at about 11am, when we were reported the noise and requested a change of room - there had been no answer at reception when we tried to call at 1130pm - we were given short strift and told we should have reported it first thing in the morning!! I will add that we were moved to a lovely suite on the 2nd floor (still a walk away from the main hotel). We enjoyed the rest of our stay; the lady that served us in the bar on Friday was really nice and smiley.

DORN, Viagem com a família de 3 noites, 4 dez 2019

Avaliação genuína de hóspedes da Hoteis.com

Good location close to public transport, clean and spacious room, nice spa facilities.

Viagem de 1 noite, 22 set 2019

Avaliação genuína de hóspedes da Ebookers

Clean but too hot.

Viagem de negócios de 3 noites, 13 set 2019

Avaliação genuína de hóspedes da Hoteis.com

Fantastic Stay for the family.

What a fabulous Hotel and Spa. I booked for my daughter's 30th Birthday. We had a family room which was beyond expectation. Two floors great Tv. Fabulous Bathroom and useful mini fridge. Room cleaned each day with fresh towels. Lovely clean bedding and comfy beds. Location ideal near to all districts and only 20 min walk to centre of Cologne and the cafes alongside the Rhine. Service was excellent at check in and we managed to check in early. The roof terrace was lovely being able to relax in the beautiful weather. The Spa facilities were outstanding including the indoor pool. Only one thing to be aware of is the residents or locals using the Spa do so naked. They sunbath naked also on the terrace. Not a problem for my grandson as just 7 but could be a little awkward for older children. The hotel information did not disclose this on hotels .com

Viagem com a família de 2 noites, 29 jul 2019

Avaliação genuína de hóspedes da Hoteis.com

No AC even when they promise it

No AC even though they say so!

Viagem de negócios de 2 noites, 26 jun 2019

Avaliação genuína de hóspedes da Hoteis.com

Don’t visit in the summer, NO A/C!

No A/C just a fan in the room that told me it was 29C!!! Couldn’t open the window for the noise in the street.

Philip, Viagem de negócios de 1 noite, 17 jun 2019

Avaliação genuína de hóspedes da Hoteis.com

The apartment was very spacious, clean, and modern with a large seating area and separate bedrooms We were very happy with the room. A more comfortable seating area would improve it (only 2 chairs for a room with 4 beds) but that is a small complaint. I did not care for the dark entrance around the back of the building, away from the main hotel lobby. Also, a coffee or tea station would be welcome.

Viagem com a família de 4 noites, 24 mar 2019

Avaliação genuína de hóspedes da Expedia

Great stop over

The hotel staff were all very polite. Despite being alone, I enjoyed my one night stay very much. If there could be a translated copy of the various spa activities on offer it would have been much easier. ( I understand there are a lot of different languages)

Nick, Viagem de 1 noite, 21 mar 2019

Avaliação genuína de hóspedes da Hoteis.com

I probably should have read alll 85k reviews. Since i only read the first 30 or so, i didn't see where it stated that the pool was really for nude swimming and our 13 yr old daughter was mortified. I should have known being in Germany that would be te case. It really hot worse from there. Were in a room directly above the front entrance, normally no big deal except this was where everyone in the hotel went to smoke and the smoke came right into our open window. It was warm so we couldn't close the windows, but the vagrants sleeping out on the steps of the church within spitting distance from the entrance of this hotel didn't mind if they bothered us. They were drinking, shouting and arguing for several hours both nights we were there. I actual thought there was going to be a knifing or worse at one point. Hell at one point I was hoping that might happen because then they might have shut up. Breakfast buffet was nice, if you looked past the fact that it was adjacent to the pool/spaa area, and people were eating breakfast in their robes, nude underneath, with everything hanging out, loud and proud. There is no dresser to put your things into, so if you like living out of your suitcase, this is the place for you. In all fairness the staff were really nice, and the room was pretty clean but smelled like ciggy smoke.

Todd, Viagem com a família de 2 noites, 8 nov 2018

Avaliação genuína de hóspedes da Hoteis.com

Nice place to relax

This is a very nice hotel. I came here for a business trip. I chose the hotel mostly because of the location and reviews. I was very satisfied. The service is great, the hotel is clean and modern and they cafeteria provides anything that you need. When I booked it I didn't know about the Spa area, I ended up using it a lot! It is big, with two pools, many kind of saunas and steam rooms and so on. I would definitively come back here. Only problem is that they give you wifi for only one device. That is not ok.

Juan Facundo, Viagem de negócios de 4 noites, 26 ago 2018

Avaliação genuína de hóspedes da Hoteis.com