4/10 - Razoável
3 de mai. de 2025
Do not stay here if you have a choice
It was my 1st time staying in a Microtel so I didn't know what to expect. The look of the hotel & location wa sketchy but once I walked in, it wasn't that bad.The room was decent, but the main issue was the cleanliness. My bathroom shower floor was dirty, & there was hair in several places in the shower. There is no way they cleaned it. There were also small hairs in the sink. I was disgusted. I ended up going to the front desk about my bathroom 4 times over the during my weekend stay & STILL didn't have a clean bathroom when I left. The first time I was told that with it being a weekend they couldnt promise it would get cleaned. so I assumed there was no cleaning staff on weekends because they did tell me that they don't do room service, you have to request what you need.The 2nd time I talked directly with the manager who did send someone while I was gone, but when i came back, I had clean towels and rags but the sink and shower were still dirty. This time I showed it to him myself. So he sent someone back again. When I came back most of the hair was gone which let me know they came but the floor of the shower was still gross. The manager had the nerve to complain to me about a towel when I have been in a dirty bathroom all weekend. At check out I asked for a refund. we ended up arguing & he literally laughed in my face & said "you're picky picky. You think you're supposed to have a sparkling clean bathroom". And they won't respond to hotels.com to approve my refund.
Lauren
Lauren, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com