There wasn’t any major issues, just a series of small frustrations that all added up to a less than desirable experience. Confirmed on check-in that we were in a twin room, when we got to the room, it was set up as a King and had to wait for them to come and rearrange. Credit card wouldn’t work at check-in, found out later that charge is going through as international which is blocked on our card, they didn’t tell us it’s being processed as an international transaction. Ordered room service through the link they provided to us, called reception 25 mins later to be told the restaurant was closed (supposed to be 24 hour room service), not notified that this was going to be the case on either booking or check in. When checking out, found that we had been charged an international fee through the bank due to the charge going offshore. Received an apology but staff and manager claimed that they knew nothing about this, thanked us for bringing it to their attention and said they would investigate. They then proceeded to not advise anyone else checking in while we were sitting in the lobby.