We stayed 7 nights in March at Nuevo Krystal Grand. Staff were friendly and worked very hard at keeping the grounds and pool clean. Shout out to Guadeloupe for scrubbing those floors and keeping them shiny. Only one problem with house keeping as she took our room key that we left in for the air conditioning and lights while we were gone.
The hotel has very nice food options. They serve snacks by the pools of hot dogs, hamburgers, nachos, fries and fish. They have a wonderful little coffee shop near the pool area with sandwiches and baked items. There is also a coffee shop just down the stairs by the entry of the resort and a OXXO to buy snacks and drinks. The buffet was fine and had something for everyone with plenty of indoor and outdoor seating. We were allowed to make 2 reservations at the restaurants, so we chose The Grill, it was very good. We booked upon check in, but heard a lot of complaints about booking with the app.
The rooms were nice with just a few minor issues, the toilet seats were the wrong size for the toilet and sounded like they were going to break when sat on, the soap and lotion dispenser leaked and there was never any hot water in the shower. Upon arrival a maintenace man showed up at our door and said our tv wasn’t working, he got it going, but it didn’t last very long as the internet connection was very spotty or non existent.
Overall, nice property. About 20 min. From PV and a 30-40 min. walk to Bucerías using the path.
Just need work on their wifi