I stayed at the Avid Hotel Fort Worth–Fossil Creek on December 5th, and what happened during my stay was extremely disturbing and unacceptable.
On the second day, while I was at work, my girlfriend called me and said that a man entered our room without permission and told her to “check out.” She was sleeping at the time and not fully dressed, which made this intrusion extremely uncomfortable and frightening. She only vaguely saw someone standing next to the bed.
When I rushed to the hotel, the front desk staff immediately said it was “probably housekeeping” without checking any security footage. This explanation made no sense because the person did not ask about cleaning services — he only told her to check out.
They later said they would review the security footage and asked us to return in an hour. However, the only thing they provided was a very blurry and unrecognizable photo, offering no real information about who entered our room.
When I went back the next day to request more details, the hotel refused to provide any additional information. Instead, they told us that if we didn’t want to stay, we could check out and they would refund that day — which felt like they simply wanted to avoid dealing with the issue rather than ensuring guest safety.
A staff member who appeared to be a manager also refused to provide the actual manager’s name, saying the manager was “in Houston.” The lack of transparency was alarming.
This was a serious violation of privacy and security