2/10
When we checked in they had our cancelled reservation still on file. I had reserved twice to use my hotel.com points. I had to email them our cancellation. No biggie. Our checkin took awhile, mind you our room was already paid for. We still had to pay a $25 incidental fee for if we used the market downstairs. Our room had dirty floors. See picture below of towel that we used to wipe up a water spill. The toilet got easily clogged. The morning we checked out my bank called to ask about fraud transactions that was for the 5 times the hotel tried to charge my card for the cancellation amount. This then locked up my bank account and being Sunday I couldn’t use it until Monday which is very inconvenient. I let the young girl at the desk know our trouble checking out and at no point was a manager notified to speak with me. So checkin was bad, charged wrong and locked up my account, room was dirty and maintenance was not good. I would highly not recommend staying here.
Julie
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