PROS
- Staff was accommodating and arranged for our group to stay in adjacent rooms
- Convenient for group travel
- Smooth check-in process
- Clean
CONS
- Serious safety issue with the bed: There was a large, pointed metal piece sticking out from the box spring, hidden by the bed skirt. I hit my leg on it, and it could have seriously injured my son. When we told staff at check-out, the front desk clerk immediately knew what I was referring to and said, “Oh, the metal from the box spring, right? Haha, yeah yeah, our maintenance is already aware of that.” She didn't apologize or seem concerned, which was disappointing. If they’re aware of the issue, guests should definitely be warned before entering or the problem should be fixed.
- Unpleasant room odor: My friend's room smelled like fish after turning on the heater (Room 258)
- Lack of privacy in some rooms: Certain rooms face the hotel’s indoor dining area. If you're assigned one of these, be prepared to keep your curtains closed at all times unless you're comfortable with people being able to see into your room.