This hotel was amazing, the staff at the desk were very helpful. The room was great. We did book an exec suite and it stated it had a balcony, which we didn't, not sure why. But the bathroom was very spacious with a deep bath tub. Even me at 6' could easily ly back and sink into the bath.. There were only 2-3 things I thought could have been better, but I'm being really picky.
They were that we had to ask for the coffee to be replenished at reception and this was embarrassing as I wasn't sure if this was included or we had to purchase ourselves. I also noticed that the bedside table was extremely dusty and it had not been cleaned. I also had to leave a note for the staff to replenish the sugar in my room. We were staying for 5 nights, and tbh I thought this would be standard to be replaced. The fact we had to prompt the room staff was not great. Overall, we would 100% come back to this hotel, but the head of the the room staff need to be on top of their cleaners/maids, as they do not do a thorough job in my opinion. Guests, paying £200+ p/n should not have to ask for sugar/coffee etc. The Hotel is in a great location, right next to Christmas markets, Postdamer platz train station and the 2 malls. I gave 5 stars as the positives completely outweighed any negatives.