2/10 - Insatisfatório
14 de mar. de 2026
This was a horrible experience from start to finish. When we checked in, the staff never asked how many guests would be staying in the room. We booked a room with two queen-sized beds, which reasonably accommodates multiple people.
About 20 minutes after we checked in, two of our friends stopped by briefly to help us unpack and were already in the process of leaving. Suddenly, a staff member came to our door smoking a cigarette and started yelling at us about having four people in the room. Instead of calmly explaining anything, they were hostile and confrontational right away.
Then they demanded we pay an extra fee for additional guests, even though the front desk never asked us the number of occupants during check-in. That’s a mistake on the hotel’s part, not the customer’s. Guests shouldn’t be yelled at or pressured to pay unexpected fees because of poor communication from staff.
The whole interaction felt unprofessional, aggressive, and uncomfortable. Being approached at the door by an employee smoking and shouting at guests is not acceptable behavior for any hotel.
Between the lack of professionalism, poor customer service, and the way the situation was handled, I would not recommend staying here.
Matt
Matt, viagem com amigos de 1 diária
Avaliação de hóspede verificada da Hoteis.com
