Ant infested rooms, biting insects that bit our whole family, my kids were covered in hurtful little bite bumps. They never came to clean the room after 3 night stay even though they promise every other day cleaning, saying they are short staffed in cleaning crew. I asked for someone to bring us at least towels, front desk said she’s the only one working in hotel so we need to come pick up ourselves. I have 2 toddlers and a newborn. I believed the other reviews saying this is clean hotel, but turned out to be the dirtiest stinkiest trash all over hall way from other guests leaving in trash bags, worst customer service worst everything we have ever stayed. Breakfast was dry, basics too. After showing evidence of ants infestation in the room all over carpet, they moved us to another room, and still had ants plus some white jumping insects all over carpet. We asked for a refund and they said we booked through hotels.com so they can’t process refund. Fraud. I’ll be reporting to health issues for hotel regulation agencies. This whole place needs complete fumigations cause they allow pets so I think it has a lot of insects.