Great location. Fantastic renovation with truly beautiful, spacious rooms. I have stayed here twice in recent months, and some issues prevent me from giving higher scores.
First visit, I stayed in the penthouse suite. Gorgeous room with a great layout and an amazing terrace. It was too cold to enjoy but a stay here in warmer weather would be truly amazing.
The problem: I found a GIANT, kaiju-sized cockroach in the curtains. I called the front desk and the only response was, “It happens when it’s cold outside. They are coming in for the warmth.” No offer to do anything about it. To be fair, I’m not sure what they COULD have done (inspected the room, offer to switch rooms, a discount…). The room was so beautiful I not only stayed, I came back a couple months later.
Second visit, Alchemy suite. Cool room. Stained glass and black vegetal columns/arches. Not as big as I expected, and being on the fourth floor, the only windows are the stained glass and for good reason: they open to a crappy view nothing.
Two issues:. First, there was a door mechanism (for wheelchair access) that kept loudly clicking every 10 mins. Sounded like someone was opening the door. Second, the shower was scalding hot. It actually burned my feet. There was no way to adjust it cooler.
I called the front desk and was told there was no fix for the door (clearly not the 1st to complain) and maintenance was not available to check the shower. Offered a junior suite and took it.