Nice people, excellent cleaning staff, and an office manned by people eager to be helpful. The killer, though, is that there is no coffee machine in the room. So, one has to get up, get dressed, transform oneself into presentable, and then go out to the attached cafe to buy (yes, as in purchase) very good but not cheap coffee. For us, we seriously regretted ever having made the reservation and would not have if we'd known what was required to get a doggone necessity of life.