6/10 - Bom
2 de mai. de 2026
Disappointed with this property and will not return. Our room was right next to a very busy/noisy highway. We constantly had loud footsteps/noise from the floor above us. Definitely not a well insulated building. Furnishings in the room were clean but definitely not updated and the room was dark.
We had requested late checkout on our reservation due to an event we were attending and had also put that we had a dog. Upon checkin we were told that we could not have the later checkout we wanted due to no housekeeping. When getting our luggage and walking to the elevator with our dog we were yelled at asking if our dog was a service dog. We replied that he was not and were then told that we did not pay the fee to have a dog and we then had to sign a paper for them to take the fee. Had we known our reservation did not include the fee already (even though we had put that in our reservation) we would’ve stayed somewhere else as this raised the price more than we were wanting to pay but we had no choice at that point.
The breakfast was horrible. There were no fruit options at all and very minimal other options, even though some of the descriptions/reviews said “superb”.
We would definitely not recommend this hotel to anyone traveling in the Lancaster area. Very disappointed!
Trina
Trina, viagem em família de 1 diária
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