This was one of the worst hotel stays I’ve ever experienced. The only positive was the friendly greeting from the employees upon arrival.
The hotel is in serious need of major repairs and upgrades. Our room had a strong mildew smell that was overwhelming. The refrigerator did not keep our food cold, and the microwave would burn our food instead of heating it properly.
We complained to the front desk and were told it would be “written down.” No one offered to change our room. We were instructed to come back in the morning to speak with a manager, which we did. At that time, we were told the hotel was overbooked and were handed a can of spray as a solution — completely unacceptable.
To make matters worse, my brother arrived late (after 11:00 PM) for a business meeting and we were unaware that the front desk closes at 11:00 PM. Guests are expected to use an after-hours phone, but no one answered. We also called the hotel office number from our cell phones repeatedly for at least 40–45 minutes, with no response.
I would absolutely not stay at this hotel again and will warn anyone considering staying here to look elsewhere. I have never had an experience like this before.