First, got a king room even though I reserved 2 queens, for 3 adults. Switched the next day and got another king room. Switched again. The double queen room smelled bad from the sink drain. Carpet throughout was clearly dirty. The shower faucet leaked badly, reducing water pressure and leaving water on the floor. Housekeeping was every other day, but was not done well, so we cancelled any further service. Carpet not vacuumed, shower not wiped down, didn't get fresh towels. Lousy patchwork caulking throughout made it look trashy. Breakfast was good but understaffed on weekend and as a result, ran out of everyrhing. Hotel seemed understaffed as a whole. Whenever i went to the front desk for something, nobody was there and had to wait for the person to return from assisting another guest. Another thing about the room, one of the queen beds was so close to the AC unit, had to climb over to get to that side. Oh, and none of the phones in the whole place were working, according to a staff member. Will not be staying here again. Don't know how it got such a high rating. Bots I guess.