I find it a bit galling to be a respected user of Hotels.com and be made to pay a £100 deposit on arrival, which, to be fair is in their details and I didn't read, but now I know that I'd avoid going there again. I'm not gonna nick owt, and if I break something, I'd tell you.
And, it was the hottest day when I arrived and I asked if there was a fan I could borrow, the receptionist said she'd ask her boss, and never got back to me.
I asked later, she said the same again, and never got back to me.
Hilariously I went for food and popped into the curry house next door and ordered a curry, and as I was at the bar, the receptionist walked in, via a back corridor....the curry house and hotel are joined.
I asked for a draught beer and a fork to take a beer and curry to the room and they said no to the draught and gave me a plastic spoon. So, it's fine to join one thing one way but not another.
Clean hotel, and cheap, slightly weird experience.
Oh, and there was an electric fan in my wardrobe....!! Which the boss might have been able to tell the receptionist had she called him.