The staff we encountered were courteous, friendly and helpful - great experiences overall!
The room we were given on the 5th floor was another story entirely - the sink and beds were up to par, but the shower/bathroom definitely needed an update (re-tiling, new fixtures, etc). Our bathroom light/fan switch failed to work, so we had to shower with the door open with the light outside on - we only stayed one night, so I can't comment on how responsive the staff might be to a needed fix.
Traffic outside is also an issue - we could hear the highway running the whole night, so better windows/soundproofing would be a good idea. If you're not used to sleeping with traffic nearby, you should steer clear of this hotel if that's a problem for you.
It very much feels like this hotel at large is trying to do a facelift one little bit at a time, with the result that some of it seems fresh and new, while other elements are still dated and dingy - you get the same sense from walking down the halls or using the elevators. Overall, not an awful stay, and the staff make up for it, but there is some work here that needs to be done for this to feel up to par with other fully updated hotels that cost the same per stay.