My wife and I stayed at Willows for her birthday in December and everything about our stay was amazing! Then, a week and a half after our stay, I realized that I had left an expensive fleece jacket that was a Christmas present from my in-laws, in our room. I called to see if it had ended up in the lost and found, and Chaud, their front desk supervisor, took down my info and told me he would search for it. I was almost shocked when Chaud called me to tell me that they HAD found it and he would have it up at the front desk for me to come by and pick up! We already loved everything about Willows to begin with and this exceptional customer service by Chaud and his team took it to even a higher level! Of you want to be treated well, plan a stay at Willow’s Lodge and you won’t be disappointed!