The Kimpton Muse Hotel

Very Friendly staff. New rooms.

The room is spacious for 4 people. Everything is really nice. The location is near to time square 2 mins by walk. The staff is really kind and helpful. Good price and worthy. Just the bed is a little but small for 2 friends sleeping together but I think it’s fine for couple.

Good overall stay. Great location!

The hotel was very nice and clean. It is located right in the heart of times square ( less than a minute walk from the infamous red stairs ). There are two subway stations within walking distance of the hotel and all the local attractions and beauty of times square.

The hotel was beautiful, very clean, very friendly. The bed was super soft & the hotel is right down the street from time square. Would definitely stay here again!!

My husband and I stayed for one night for our honeymoon the hotel upgraded our room to a beautiful suite and extended our check out the next day because we arrived at midnight. I could be more please with the excellent service. The room was amazing, very happy with our stay. I give this hotel 5 stars.

It was amazing and the best service !

PERFECT

From the outside, the hotel is no different than the thousands of hotels in NYC. No rating on the inside as most NYC hotels have scrapped things due to COVID19. The rooms are very nice. They have a modern look to them and depending on the room type, come more amenities which make the room even better. My overall rating would have been a five, but my check-in wasn't the best experience. When I checked in, Barbara (I believe is her name) was very friendly and welcoming. However, another hotel guest approached her while she was checking me in and decided her conversation with the guest about a free coffee was more important than finishing checking me in. I stood there for about three minutes, watching her hold my room keys, while continuing to hear how the barista has been overwhelmed with all the changes taking place and that's why he probably forgot to give her a free coffee since the other guest had given him her card. TMI for me. I just wanted my room key. But that wasn't it. I went to my room and directly went into the bathroom to check out the soaking tub I would enjoy with ice water. Unfortunately, there was no soaking tub to find. I went back to the lobby and told them I had been given the wrong room. Barbara, immediately went on the defensive stating she had given me the room for which I paid. A better approach would have been to say, "Let me find out what's going on." There was a man behind the counter who took over and provided a resolution.

Room was nice and big. Love the decorum . Bathroom was also very nice . Can't wait to come back