2/10 - Insatisfatório
5 de nov. de 2025
We have stayed here a lot but this was our last stay at this hotel. Our room was not ready upon arrival, along with many other guests. I specifically requested adjoining rooms with one being accessible. We got neither. The lady at the front desk was able to put my parents in the first room though so I appreciated her consideration. Both of our rooms had no soap to wash our hands and our room still had the laundry bag from a previous guest hanging in the closet. The pool was out of order and we were given different reasons. My children and parents were less than pleased at this point by our choice of hotel. At breakfast, the choices were limited even though there was an hour left. The person in charge left to throw out the trash and NEVER came back. Maybe it was a ghost. The only syrup available came from the bottle so I guess they ran out. It happens and is totally okay, but when we went to pour from it, it went all over everything, including the phone! The lack of service and accommodations from start to finish was unacceptable. If you need an employee there, I suggest you look outside where they all hang out on their smoke breaks. We have always enjoyed our stays here and the young man which ran breakfast in the past was so on top of things. This place totally went down in every way.
Jennifer
Jennifer, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
