10/10 - Excepcional
16 de jul. de 2025
Nice resort!
This resort is beautiful. Welcome protocal with the cool towel and refreshing drink is a nice touch. Pool area very awesome. Each restaurant and bar was lovely. Very friendly and helpful staff (shout out to kind Elvis and Eric who helped us upon arrival, Jomar at the rooftop restaurant, Josue and Eric at the pool bar, Tyrone at the ocean bar, Claudia & Caroline who served the poolside cabanas, helpful Celena with concierge service, and sweet Danielle at the Salt and Sea restaurant with our private dinner in the wine cellar). All were gracious, kind, and amazing components to the resort staff.
The sargassum problem made the man-made beach front stay not as enjoyable. The ocean view reefhouse we stayed in was dated and had mildew in bathroom, making the price not worth it. The first day, we did not have hot water in the main bathroom sinks or in the kitchen and we had tiny ants in the kitchen even though we hadn't cooked or eaten in there yet. The staff did quickly rectify this the next day, for which we were thankful (thank u again Eric). However, the view of the empty beach (minus the brown in the water) was beautiful and it was very close to the oceanside bar and pizzeria restaurant.
Overall, the resort is nice. Fantastic spa! Safe area. Lots of food and drink options. Golfcart parking right accross street is convenient. Pools are great! Staff is exceptional!!!
kimberly
kimberly, viagem com amigos de 4 diárias
Avaliação de hóspede verificada da Hoteis.com
