I brought my daughter to Grand Lake for a special daddy-daughter snowmobiling weekend and chose this hotel despite its price being twice as high as other quality accommodations in the area. We selected it because of the advertised pool, lodge, and hot tub. However, upon arrival, we were met with disappointment. All the facilities were closed, and there was no staff present to check us in.
The accommodations were not as advertised—they appeared to be makeshift lodgings, possibly used for staff during the summer months. The rooms in use during the winter were nothing like those shown in the hotel's pictures. The fire pit prominently featured in the main photo is also misleading as it was not there.
Ultimately, we had to seek alternative accommodations. To make matters worse, we were denied a refund. This isn't just poor service; it feels outright dishonest to charge guests for a service that isn’t delivered. I strongly advise against booking this hotel.