I rarely leave negative reviews, but this stay was honestly unacceptable. I booked this location while relocating for work and expected basic cleanliness and comfort at minimum. Instead, I dealt with roaches in the room and pillows that were stained, worn out, and completely unsanitary. It made it very difficult to relax or feel comfortable during what was already a stressful move.
What made the experience even worse was management’s response. After bringing up my concerns, I was essentially told to “take it up with a lawyer” and they refused to cancel the remainder of my stay. There was very little concern shown about the actual condition of the room or the fact that a paying guest was uncomfortable staying there.
The overall condition of the property did not match what was advertised online. I understand budget hotels won’t be luxury experiences, but there is a major difference between “basic” and “dirty.” No guest should have to worry about pests or question whether bedding is clean.
I had to inspect everything before touching it, which is not how anyone wants to spend their stay. Unfortunately, between the room conditions and the dismissive response from management, I would not recommend this property.