2/10 - Insatisfatório
29 de abr. de 2026
I have never stayed at an Extended Stay before and I never will again! I was staying at another hotel for a concert and decided 2 extend our trip by 1 day-unfortunately they could not accommodate me, so I had to find another hotel. With short notice I found availability at Extended Stay. I do appreciate them letting me check-in 30mins early, but that’s where it ends. We got back from the concert at around 1:30am and couldn’t get into the room (the keycard wasn’t working) I drove to the lobby which was closed and had to call customer srvc- the 1st person said someone will be with me in a few minutes, after 10mins I called back- he stated she was on her way and that they have 10mins to come up front. I said it would have been nice to have been told that. When the worker finally got there she stated they have 30mins to come and I was going to be charged to be able 2 get a new key, and she shows me a form I have nvr seen or was given that states this. I said I would talk with the manager in the morning. The manager did remove the charge in the end. About the cleanliness- if I had another option I would have left 2 find somewhere else. My daughter and I were afraid 2 touch anything. The bathroom door you could visibly see dirt/grease and fingerprints all over it! We found a roach in the room along with a few other dead bugs. There were stains on the comforter/bedspreads. Just not a pleasant experience.
Stacy
Stacy, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com