Rosellen Suites At Stanley Park

In a safe neighborhood location with lots of supermarkets, restaurants liquor stores and bike rentals, also very close to standley park and the beach I stayed in large and clean suite with a fireplace,the hotel staff was very friendly and helpful I definitely recommend it.

Good service, quiet part of Vancouver, yet quick to access either Downtown or Stanley Park.

I think this stay would have been good if it weren't for a couple incidents regarding the availability of service. I was in Vancouver for a conference and came in late every night. The front desk was only open from 9am-5:30pm. I left before and arrive after this time all days. In place of this, they had an "after hours service" that you dial to get through to someone when needed. The parking was very unclear and I had no idea where to park. My keys were left in a lock box with a note outside of it telling me how to get in the lock box. Anybody could have read the note and taken my keys. The 2nd night, I arrived at 11pm and my keys to the room didn't work. This was already inconvenient but when I dialed the after hours number, nobody answered. I called and called and called, nobody answered. I very close to accepting the fact that I wasn't getting into my room and that I was sleeping in my car. I called Hotels.com to see if they could help and they couldn't. They also failed to offer another hotel for the night and instead offered a $100 credit which would not help me that night. FINALLY, someone answered the after hours line. I waited another 15 mins before someone was able to give me keys. The man was not sympathetic to my situation at all and basically blamed it on me. So brutal but I just wanted to get to bed as it was 1am. Upon check out, I met another man that seemed to be the manager and he was a bit more understanding but at the point, the damage had been done...

Confusing procedure if you arrive after 5:30pm.

I called ahead to request early check in and was enthusiastically told it would be no problem. Upon arrival we were greetly kindly and informed we had been upgrade from a 1 bedroom suite to a 2 bedroom at no extra charge! Check in and check out was very quick and the owner was beyond kind. Will definitely stay here again