Our family stay was ruined by deceptive billing and terrible maintenance. We had two adjoining rooms for us and our teens. None of us smoke, yet we were hit with a hidden $400 smoking charge after checkout. When I called, the front desk admitted they rely on an unverified "quiet alarm" to automatically issue fines without sending staff to confirm. Had they actually checked, they'd know the overwhelming weed smell was coming from their own hallways all weekend in this supposedly "smoke-free" hotel.
Beyond the fraudulent charge, the property is in disrepair and lacking basic services:
Elevators: Only 1 or 2 of the 5 elevators worked most of the weekend, causing huge delays.
Room Issues: Neither of the room safes worked, and one closet door was broken.
Resort Fees: We were charged a $36 fee for a pool and gym we didn’t use, plus completely unsecured Wi-Fi.
Dining: We paid for breakfast at the on-site restaurant, but they had absolutely no fruit available.
Between the unjustified $400 penalty, broken amenities, and lack of basic upkeep, this stay was incredibly frustrating. Save your money and stay somewhere that respects its guests.