8/10
Staff is very friendly and proactive. Unfortunately we faced an issue with the room key that was not fixed as expected. Our luggage was kept alone in our room, unlocked, without any supervision during the whole day and when we came back to the hotel late at night we had to move everything to a new room without any support and we still had to wait for the new room to be defined. I was not expecting it at all. The lady at the front desk apologized and said it was not her fault, but as a team, the processes should be revised to increase the efficiency. Linen are super clean and comfortable, I would recommend the hotel for family or business trips.
Janaína
Viagem em família de 5 diárias