I decided to book stay at LaQuinta Inn and Suites based on prior experience with the Wyndham brand and LaQuinta properties. In over 30 years of traveling and staying at hotels domestically and internationally, I have never had such a terrible experience warranting an early departure. I booked two rooms for a family of five. One room was FILTHY. There were items in trash from previous guest. The toilet was disgusting and covered in urine. There were strands of hair in the shower, on the floors, in the sink, on the walls, and yes, even on the bed linen. The second room was freezing cold. The thermostat didn’t work. I went to pick up the room phone to call, and it didn’t work. Not a dial tone or anytime. What if there was an emergency?!?! There was no hair dryer and when requested, it never came. Hoping a trip to the pool would be better, we were met with a freezing cold space, with cold and dirty water, and the pool floor was in need of a scrubbing. Breakfast was basic, but the milk was bad. There aren’t cartons of milk, and whatever was in the pitcher tasted spoiled. Seeing one stink bug in the bedroom didn’t cause panic. Seeing two more later deeply disturbed my daughter, so she was scared to go to sleep and wanted to leave right away. I calmed her and told her we’d leave the following day. Thinking all was calm, I encountered multiple roaches throughout the night during trips to the restroom and at the sink to wash hands. Immediate departure at that point!