2/10 - Insatisfatório
31 de jul. de 2025
Poor front desk customer service
The room was nice but the front desk team was not well trained in knowledge of the services provided or customer service. I asked for assistance in getting my disabled (walks with a walker very slowly ) Father from the Tropical Tower down to the Casino perhaps with a quick use of a wheelchair.
I was told unsympathetically to go rent a scooter for the day using my cell phone.I explained I didn't need a scooter for a day, just assistance in a quick trip usage of a wheel chair. They then sent me to security who promptly said that was handled by the front desk.She then called over a bellman (nice Man) to go somewhere I couldnt hear to see about the possibility of a chair. He came back after 10 minutes and said he didnt know any where at which point she now claimed that the hotel does not do that anymore.
All of this transpiring without any professional courtesy, kindness or compassion for my situation.
This transpired on Wednesday 7/29 at noon, the place was empty and no one at the desk needing any services. Just me getting disrespected and dismissed. She seemed more interested in getting back to surfing on her I phone which she was doing when I first approached, also unacceptable. By the way, the scooter AP did not work as I tried out of desperation. There were some other minor issues with the front desk at the Tropical tower as well, general unprofessional attitudes when asked for help and more I phone surfing. Terribly disappointing experience. Sad because the room was nice.
Lonny
Lonny, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com