The African American clerk who received my husband and I appeared under the influence of a substance, his eyes half shut, his speech significantly slurred at 1:58pm on September 28, 2025. Additionally he presented with abrasive and combative words. As we were very tired from travels we retreated to the space we were assigned. At approximately 336pm. My husband stepped out for a cigarette and encountered the African American front desk clerk. The clerk addressed my husband in aggressive speech. He leveled statements about “Crips” and using his hands to signal what I can only suspect were gang hand language to signify what gang group he was affiliated with. When I sought to intervene, the African American man cursed me saying, “Shut up you stupid and get out of here.” Subsequently, he barred us from our stay at the LAX Guesthouse. The establishment has a no refund policy. A call to the San Marino Guesthouse and talk with a more Senior member of the same propert produced a more positive interaction, the senior member stating that she could approve a transfer to San Marino location, but only after I addressed the concern the the African American man or another women apparently also on staff, but whom I had not seen while I was on the premises. I was fearful the African American male would become more aggressive and I did not return. My husband and I spent the night on the street with no recourse regarding this injustice. I would like my money returned.