If I could give Hotel Revel zero stars I would.
The website touts the hotel as a luxury location. It’s a disappointing hostel at best.
The amenities listed on the website were nonexistent. We had no mini fridge, blow dryer, steamer or bath robes. These are the things Hotel Revel lists on their own website as expected.
We arrived and realized there was no mini fridge (after purchasing perishable grocery items) we contacted Shelton, the hotel manager. His solution was to move us to a room on a different floor where we could share a community refrigerator with strangers. We looked at the “lounge” which was merely a community kitchen, which contained leftover food from other guests and open sauce pots with cooked food. We declined the offer to switch to an identical room on a different floor.
That evening after showering, we realized there was no blow dryer of steamer. Again, I called Shelton for assistance. He stated that our room didn’t have the promised amenities, but he’d bring them at 8pm. I asked for compensation for the frustrating experience and he had the audacity to offer $20. I declined his offensive offer and asked for a $100 compensation. He agreed, but never sent the refund. He also never brought the promised blow dryer and steamer. He bold faced lied to us.
The housekeeper only came on one night, so we only received new towels once and had to go purchase our own toilet paper.
This hotel is a scam.