6/10 - Bom
31 de jul. de 2025
Desk Clerk
Check in 3:45p Deepthi couldn’t check us in. The room wasn’t ready, so I was to return after 4pm. Clerk at 4:10p did say our assigned room (3rd floor) was not ready but if I would consider the second floor. Yes I did.
Check out: we wanted to leave early knowing I would still be charged for the 3rd night. At 10:50p I went to the desk for check out, but was told we can’t be checked out until morning. I clearly understood of paying the full fee and even the last day parking fee. Deepthi, the clerk, again said she couldn’t process the check out. How so? Yet she took my key cards. I said I should be receiving some email about my departure if she can’t due the process. I need proof to show the times and I don’t end up with other charges. Now as I am driving out, I see my email. How is it your desk clerk can’t check a person out? I called the morning to confirm my check out was done and the gentleman said he would do it. I still didn’t get an email. Now I am waiting on my credit card to see the amount
The hotel, valet were friendly. The room had spots here & there that were dirty. Eco friendly yes. Walking distance to the harbor. The breakfast diner was 8/10, pricey but okay.
My feud was with checking out & it didn’t help that the same first encounter clerk was no help. Ask Victor who was there to witness. So Hilton Garden Inn please contact me for if you want more details. I will definitely be contacting back for final fees.
I am only one customer, right, but reviews carry.
Jessica
Jessica, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com