As we arrived, the staff acted like there was no room left for reservations we booked a month in advance. We had to pay a resort fee which later looked like the LAST RESORT fee. Racoons, cats roaming around in the trash. Walkways, concrete pavers were not properly cleaned/softwashed. Room had to be Lysoled and we spent 2 hours cleaning filters from the smelly/moldy air conditioner. The entire room had to be disinfected. We had child size towels that required to be exchanged at the welcome center for fresh towels. The toilet was not secured in place and was moving as you sit down to take care of your business. BOTH Swimming pools were not working, were not heated, and broken patio furniture was everywhere. Hot tub/kiddie pool was caution taped off. Breakfast was not continental (American): bread, waffles, juice, coffee, jellies - no eggs, sausages, hash browns, and fruit, etc. Trash everywhere you look - in the sand, around pool, around premises, rooms looked like they are getting updated, but still booking.
I can only add that the staff was the most helpful and joyful from the whole experience.
Definitely CHEAP, DIRTY, OUTDATED - NOT ADVISED TO STAY! We booked it for 4 days left after day 2. Could not stay there another day! Had to cut our trip short!