The service was great, the room… ehh not so much.
I got “upgraded” to a King Suite and it was not the clean suite I had envisioned. I had my wife and 7month old with me and I was playing music that weekend in downtown. And needless to say all of us were let down.
The pool was open but the water and pool were slightly slimy, a little dirty looking and pool tiles were missing in a few places.
The room itself had dirty and ripped curtains, extension cords everywhere (not ideal for a newly crawling baby) lights out, doors off the hinges and ripped and disturbed carpet.
I explained all this to the front desk and they simply said sorry I’ll let maintenance know. Not a discount or offer for refund, nothing. So we won’t be staying here again, even though most of the staff was great.