2/10 - Insatisfatório
27 de abr. de 2026
I have stayed at Extended Stay America multiple times in the past and have never experienced any issues until this most recent visit. Upon arriving to check in after a 14-hour drive, I was informed by the receptionist that I had been placed on a “do not rent” list. No explanation was provided.
To their credit, the receptionist was courteous and transparent enough to show me the system, which simply stated “do not rent” without any additional details. I had not received any prior notice—no phone call, email, or letter—regarding this matter, which made the situation even more confusing and frustrating.
I was advised to contact the relations department for clarification, but unfortunately, they were closed and would not reopen until Monday. This left me with no immediate resolution and forced me to find alternative accommodations on short notice, resulting in additional, unexpected expenses.
While I appreciate the professionalism of the front desk staff for trying to assist and offering nearby hotel suggestions, the lack of communication from the company regarding such a serious restriction is unacceptable and caused significant inconvenience.
Leonardo
Leonardo, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com




















