Not a pleasant experience this stay, we have stayed at this property before , never ever ever again.
Let me begin by saying we tried 3 different rooms as given by manager that check us in. Every single room was unkept and dirty, after driving 10 hrs and just wanting a warm shower, not a change room# 1 had a dirty shower, hairs all over shower floor and stall, floors has white product all over along with food crumbs on floors.
#2, had mold in tub surrounding along with a lifted floor in tub, which was filled
With a brown substance and not clean again. As well as no toilet paper or clean towels
#3 we were given keys to a room that already had sleep guest in it. So basically we open door and found a gentleman and lady sleeping.
# 4 we kept and slept in our clothes, not able to to shower or freshen up do to again tub.
So yes never again.
We were not given any compensation nor any other option except to cancel our reservation which at midnight after driving is really not an option.
Oh yes the manager said as a comp you are welcome to some chips (really not acceptable)
You have lost a frequent customer due to your lack of service and cleanliness. Disgusting.