I need to call, because never got a call back from the management. I reported the next day because my room didn't work which is a safety issue and I was very tired after driving The day before 12 hours and have another 4 and 1/2 hour drive home to the Pocono mountains in PA. The TV guy didn't work and the remote I had to just keep hitting the arrow to get channels, because it didn't show on the channel guide? I couldn't call the front desk because the phone didn't work and when I called the number on Google, got the reservation number and they couldn't help me. I made a complaint to the front desk, but she said the manager would have to call me the next day. I never got a call. It's annoying that I can't even get a hold of anyone at hotels.com to get my refund. There was a cricket in my room and it almost jumped in my face and I didn't know it was a cricket, thought it was a roach. Also, when I tried to scan the room service for food, it didn't work. I was woken up at 6:00 a.m. by some woman yelling for another woman and then they were standing outside of my room when I left. I went to a football game and needed some rest after driving the day before 12 hrs.