A man followed my friend back into our room from the pool and we had to ask the front desk if we can switch rooms, but they said the rooms were all full. We then let them which room the man said we was staying in and he said that room was empty. So are you full or not? The worst part is we decided to just leave because we did not feel safe, and the manager assured us we were not going to be charged for the nights we didn’t stay for. Over the next few days, we get calls from housekeeping, and I tell them we’ve checked out. They say oh right sorry. I call the manager asking why housekeeping would think we are still there, he assures us we are checked out. I check my bank account and see they have charged us for the full stay, small fees here and there, and keep the deposit. I call the booking company for a refund, and they said they cannot process this because the motel marked us as there the entire stay, and checked out on the day we intended to even though we had left and had been assured we were checked out multiple times.