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AvaliaƧƵes sobre Extended Stay America Suites Indianapolis Northwest I465
AvaliaƧƵes
5,4
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
5,8/10
Limpeza
6,4/10
ServiƧo e funcionƔrios
5,4/10
Comodidades
5,6/10
CondiƧƵes e instalaƧƵes da propriedade
5,4/10
Cuidado com o meio ambiente
AvaliaƧƵes
10/10 - Excepcional
4 de ago. de 2025
My other room was booked but canceled on me at the last minute! This one was booked and very easy to get to. Customer service was awesome and friendly at 3amš. A life saver!!!! Thank you!!!!āŗļø
Viajante verificado
Viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
31 de jul. de 2025
Thomas
Thomas, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
30 de jul. de 2025
Please Refund Me
I booked this hotel at 12:07am i arrived at 5:30am they said i exceeded the check-in time & was considered a NO-SHOW.Tired from driving almost 11hrs & 2to go i booked instead of risking my families life.wish i hadn't. Hotels.com refused to give me a refund & said they would call me back during business hours to talk about a refund.Been a member with them for over 5yrs at least. I wasn't expecting this.No call from anyone besides SPAM call which i answered anyway just in case it was them.Wishful Thinking it wasn't. But my financial institution picked up & i been in business with them for 10++yrs.They gave me the $$ back and insured me that they will look into the matter at hand.Done with Hotels.com didn't wanna start using airBnB because im a [if it's not broke don't fix it]kinda guy.But like i told my X all contracts are meant 2b canceled.
Kamara
Kamara, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
26 de jul. de 2025
Pay attention to checkin window- there isnāt one
We didnāt stay there and Iām waiting for my refund. A late flight and delay in our rental car caused us to arrive super late. Upon arriving manager on site was watching tv and told us we were ākicked outā because we arrived past checkin time even though we were paid. There information does not have checkin hours only after 3pm. Horrible experience
Sonia
Sonia, viagem em famĆlia de 4 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
24 de jul. de 2025
Eric
Eric, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
13 de jul. de 2025
Just ok
Air condition did not work well but it was fairly comfortable. The hotel was ok for the price. Would probably not stay there again.
kendra
kendra, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
5 de jul. de 2025
Aleas
Aleas, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
30 de jun. de 2025
reservation problem
Booked twin beds through Hotels.com. Got to site , given one king size and desk clerk said no 2-bed rooms available. Said third party app "must have screwed up". Never had this problem before.
Richard
Richard, viagem com amigos de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
30 de jun. de 2025
The staff from check-in to janitorial was amazing!!! Every employee encountered deserves 5 stars. The grounds/building itself was not in the best condition. The entrance door to the room looked as if it had been kicked in once upon a time. The tile in the tub was peeling, and the refrigerator could stand some tlc.
Kimberleigh
Kimberleigh, viagem de 3 diƔrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
16 de jun. de 2025
Run down
Place was very run down , & did not seem very secure with door card readers not working
Michaels
Michaels, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
14 de jun. de 2025
A complete disaster
We booked 2 queen rooms. We paid and then they said when we arrived, they only had 1 room available. So my kids had to stay in a separate hotel down the road making our check in a nightmare. It hasnever happened before or since. We would like a credit from Hotels.com for the inconvenience. We were in town for a convention and this reservation mishap caused us to be in an unnecessary time crunch. Again, i expect a credit for a room in the future. I dont want to take legal action against Extended stay America or Hotels.com. It was a disaster and totally unnecessary. You can reach me and leaveca message at 574-274-2930 or nic
Nicholas
Nicholas, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
2 de jun. de 2025
michael
michael, viagem de 4 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
2 de jun. de 2025
Pranav
Pranav, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
26 de mai. de 2025
Eric
Eric, viagem com amigos de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
21 de mai. de 2025
Tenika
Tenika, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
20 de mai. de 2025
Brianna
Brianna, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
19 de mai. de 2025
Good price; great staff!
The room was large and very clean. Because I have some physical limitations, I was extremely pleased to see that there were more "grab bars" in the bathroom than usual.
All of the staff that I met were both friendly and helpful.
Kudos to the night manager--who ALWAYS appeared to be on duty--and who, with a smile on her face, never seemed to be irritated when asked to "re-code" my key because I couldn't keep from slipping my room key into the same pocket in which I carried my billfold . . . which has a magnet in it. (Apparently codes and magnets do not play well together.)
I had never stayed at this particular motel, but should I need return to Indianapolis, I'd gladly book a room here.
Jean
Jean, viagem com amigos de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
8 de mai. de 2025
Wayne
Wayne, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
8 de mai. de 2025
Worst hotel this hotel needs to be demolished
This property is falling apart the room smell like cigarettes, and the furniture and cabinets in the kitchen and the living room and the bedroom are falling apart and warped. The bathroom was disgusting. The tub has chipped paint and chipped glaze it cut my foot. They will give you a foot mat at the front desk, but that means theyāre admitting that the bathroom is unacceptable and that the tub is disgusting.
They have terrible customer service. They donāt care about your complaints and they stand there and lie in your face and say that theyāre going to move to another room and then donāt even bother calling you all day to move you to that new room and then someone else will tell you that you never shouldāve been told that you were gonna be moved to a room. Even though you just checked into the hotel, youāre not considered important. They only care about other people that may need to check in that day, even though you were put in a disgusting nasty room.
They did not give me enough toilet paper in the bathroom and they charge you a deposit that will never be returned. Itās $100 per room. The phones in the rooms do not work appropriately and the cords are broken so they keep popping out of the receiver every time you pick it up.
They say on their profile that they give breakfast but they do not. It is just coffee and it ends at 9:30. They might give you one bagel, but it is not a sufficient breakfast.
LaJeanna
LaJeanna, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
4 de mai. de 2025
Check in gave no info on breakfast or WiFi. Lots of noise from other guests.