Got there Friday & our first room was dirty, toilet handle broken, AC extremely loud & not cooling even after the “maintenance man” acted like these were not issues, the particle board headboards are screwed to the walls & are falling apart, the carpet was heavily stained, bedding was not clean(did not even pull back comforter), completely unacceptable & nothing like the pictures on hotels.com. I called down to get moved to another room, we walked into that “non smoking room” & it wreaked of marijuana, was not AS disgusting as the 1st room from what I could see in the short time we were in there, I was with my young daughter who is allergic to smoke & is the reason we were in Orlando for a cheer competition so I couldn’t have her getting sick. We went down stairs with our things so I could better explain the situation as it was hard to understand the woman on the phone. The answer I got from her was to have hotels.com contact the manager on Monday morning & they would take care of refunding my money, fast forward to now Tuesday and I still have not received refund and now have to go through my bank as the hotel is saying no refunds, so I paid for 2 hotels the same weekend because this hotel deliberately misrepresents the condition of it’s rooms with old photos and descriptions, wouldn’t let me load video so I tried to take screenshots from the video. Don’t understand how they have such a high rating on hotels.com but save yourself the headache and stay elsewhere. Good-luck!